Updated June 27, 2026

Privacy Policy

BuildPass Privacy Policy can be read below

BUILDPASS

PRIVACY POLICY

1 PURPOSE OF OUR POLICY

1.1 BuildPass Pty Ltd ACN 652 324 635 (we, us or our) has adopted this Privacy Policy to ensure that we have standards in place to protect the Personal Information that we collect about individuals that is necessary and incidental to:

(a) Providing the system and services that we offer; and

(b) The normal day-to-day operations of our business.

1.2 This Privacy Policy follows the standards of both:

(a) The Australian Privacy Principles set by the Australian Government for the handling of Personal Information under the Privacy Act 1988 (Cth) (Privacy Act); and

(b) The regulations and principles set by the European Union's General Data Protection Regulation (GDPR) for the handling of Personal Data.

1.3 By publishing this Privacy Policy, we aim to make it easy for our users and the public to understand what Personal Information we collect, why we do so, how we receive, obtain and/or use that information, and the rights of control an individual has with respect to their Personal Information in our possession.

2 WHO AND WHAT THIS POLICY APPLIES TO

2.1 Our Privacy Policy deals with how we handle "personal information" and "personal data" as it is defined in the Privacy Act and the GDPR respectively (Personal Information).

2.2 We handle Personal Information in our own right and also for and on behalf of our users.

2.3 Our Privacy Policy does not apply to information we collect about businesses or companies, however it does apply to information about the people in those businesses or companies.

2.4 The Privacy Policy applies to all forms of information, physical and digital, whether collected electronically or in hardcopy.

2.5 If, at any time, an individual provides Personal Information or other information about someone other than himself or herself, the individual warrants that they have that person's consent to provide such information for the purpose specified.

2.6 If we learn that Personal Information has been collected on the service from persons under 18 years of age without verifiable parental or guardian consent, then we will take the appropriate steps to delete such information.

3 THE INFORMATION WE COLLECT

3.1 Without limitation, the type of information we may collect is:

(a) Personal Information. We may collect personal details such as an individual's name, location, date of birth, nationality, family details and other information defined as "Personal Information" in the Privacy Act that allows us to identify who the individual is;

(b) Contact Information. We may collect information such as an individual's email address, telephone & fax number, third-party usernames, residential, business and postal address and other information that allows us to contact the individual;

(c) Financial Information. We may collect financial information related to an individual such as any bank or credit card details used to transact with us and other information that allows us to transact with the individual and/or provide them with our services;

(d) Statistical Information. We may collect information about an individual's online and offline preferences, habits, movements, trends, decisions, associations, memberships, finances, purchases and other information for statistical purposes; and

(e) Information an individual sends us. We may collect any personal correspondence that an individual sends us, or that is sent to us by others about the individual's activities.

(f) Messaging Information. Where messaging features are used in BuildPass, we may collect and hold information relating to those messages, including:

(i) recipient names, mobile numbers and other contact details;
(ii) the content of messages sent or proposed to be sent through BuildPass, including links included in those messages;
(iii) message type, category and source, including whether the message is a workflow message, broadcast, project notification, Emergency Module message or essential security message;
(iv) Customer, Project, User, workflow, recipient group and sender details associated with a message;
(v) message timestamps, delivery status, failure status, suppression status, carrier responses, provider responses and related technical records;
(vi) records of consent, authority, communication preferences, workflow opt-outs, unsubscribe requests, do-not-contact requests and suppression records;
(vii) complaints, investigation records and compliance records relating to messaging; and
(viii) information required to register, verify, manage, renew, suspend or withdraw sender IDs, including legal entity, ABN, ACN, business name, domain, trade mark, authority, use-case and provider information.

3.2 We may collect other Personal Information about an individual, which we will maintain in accordance with this Privacy Policy.

3.3 We may also collect non-Personal Information about an individual such as information regarding their computer, network and browser. Where non-Personal Information is collected the Australian Privacy Principles and the GDPR do not apply.

4 HOW INFORMATION IS COLLECTED

4.1 Most information will be collected in association with an individual's use of our construction management digital platform (BuildPass), an enquiry about BuildPass or generally dealing with us. In particular, information is likely to be collected as follows:(a) Registrations/Subscriptions. When an individual registers or subscribes for a service, account, connection or other process whereby they enter Personal Information details in order to receive or access something, including a transaction;

(b) Supply. When an individual supplies us with goods or services;

(c) Contact. When an individual contacts us in any way;(d) Access. When an individual accesses us physically we may require them to provide us with details for us to permit them such access.When an individual accesses us through the internet we may collect information using cookies (if relevant – an individual can adjust their browser's setting to accept or reject cookies) or analytical services; and/or

(e) Pixel Tags. Pixel tags enable us to send email messages in a format customers can read and they tell us whether mail has been opened.

(f) Messaging. When a User creates, sends, triggers, schedules or configures a message through BuildPass, including through a workflow, broadcast, notification, emergency or security feature, we collect the message content, recipient details, sender details, Project details, workflow details and related delivery, preference, consent and suppression information needed to provide the messaging feature, manage preferences, transmit the message, investigate issues and comply with applicable laws and provider requirements.

We may also collect messaging information when a recipient uses an unsubscribe or preferences link, when a messaging provider returns delivery or failure information, when a Customer submits sender-ID information, or when we investigate a complaint, suspected misuse or delivery issue.

4.2 As there are many circumstances in which we may collect information both electronically and physically, we will endeavour to ensure that an individual is always aware of when their Personal Information is being collected.

4.3 Where we obtain Personal Information without an individual's knowledge (such as by accidental acquisition from a user), we will either delete/destroy the information, or inform the individual that we hold such information, in accordance with the Australian Privacy Principles and the GDPR.

5 WHEN PERSONAL INFORMATION IS USED & DISCLOSED

5.1 In general, the primary principle is that we will not use any Personal Information other than for the purpose for which it was collected other than with the individual's permission.The purpose of collection is determined by the circumstances in which the information was collected and/or submitted.

5.2 We will only process Personal Information when we can identify a lawful basis to do so. It is always our responsibility to ensure that we can demonstrate which lawful basis applies to the particular processing purpose.

5.3 The most common lawful bases relied upon are:

(a) Consent: we will only rely upon express, clear and informed consent. Any consent provided may specify and/or restrict the purpose and can be withdrawn at any time without penalty. We will keep a record of when and how we got consent from an individual.

(b) Legitimate interests: we will only rely upon an identifiable legitimate interest where we can demonstrate that the processing of Personal Information is necessary to achieve it by balancing it against the individual's interests, rights and freedoms. We will keep a record of our legitimate interests' assessments.

5.4 We will retain Personal Information for the period necessary to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

5.4A For messaging information, we retain records for as long as reasonably necessary to provide the messaging features, manage recipient preferences, comply with applicable laws and provider requirements, investigate complaints or suspected misuse, protect sender IDs, and establish, exercise or defend legal rights.

In particular:

(a) workflow opt-outs, unsubscribe requests, do-not-contact requests and suppression records may be retained for as long as necessary to honour the relevant preference and for a reasonable period afterwards;

(b) message content, delivery records, provider responses, workflow records and send logs may be retained for as long as reasonably necessary for operational, support, audit, compliance and dispute-resolution purposes; and

(c) sender-ID registration and verification records may be retained while the relevant sender ID is registered, used or managed through BuildPass and for a reasonable period afterwards.

We may de-identify, aggregate or delete messaging information when it is no longer required for these purposes, unless retention is required or permitted by law.

5.5 If it is necessary for us to disclose an individual's Personal Information to third parties in a manner compliant with the Australian Privacy Principles and the GDPR in the course of our business, we will inform you that we intend to do so, or have done so, as soon as practical.

5.6 We will not disclose or sell an individual's Personal Information to unrelated third parties under any circumstances, unless the prior written consent of the individual is obtained.

5.6A Clause 5.6 does not prevent us from disclosing Personal Information to:

(a) Customers and Users where reasonably necessary to provide BuildPass;

(b) service providers, contractors and professional advisers who help us provide, secure, support, monitor or improve BuildPass;

(d) regulators, telecommunications providers, messaging providers, courts, tribunals or law-enforcement bodies where required or permitted by law or reasonably necessary to investigate misuse, fraud, security incidents, complaints or non-compliance; or

(e) any other person or organisation described in this Privacy Policy,

provided that we handle Personal Information in accordance with this Privacy Policy and applicable law.

5.7 Information is used to enable us to operate our business, especially as it relates to an individual.This may include:

(a) The provision of goods and services between an individual and us;

(b) Verifying an individual's identity;

(i) Their relationship with us;
(ii) Our goods and services;
(iii) Our own marketing and promotions to customers and prospects;
(iv) Competitions, surveys and questionnaires;

(d) Investigating any complaints about or made by an individual, or if we have reason to suspect that an individual is in breach of any of our terms and conditions or that an individual is or has been otherwise engaged in any unlawful activity; and/or

(e) As required or permitted by any law (including the Privacy Act).

(f) operating, supporting and improving messaging features in BuildPass;

(g) transmitting messages that Users create, send, trigger, schedule or configure through BuildPass;

(h) confirming, reporting and troubleshooting message delivery, failure and suppression status;

(i) managing recipient communication preferences, workflow opt-outs, unsubscribe requests, do-not-contact requests and suppression records;

(j) registering, verifying, managing, renewing, suspending or withdrawing sender IDs;

(k) complying with ACMA's SMS Sender ID Register requirements, the Spam Act 2003 (Cth) and other applicable messaging, telecommunications, privacy and workplace laws;

(l) detecting, preventing and investigating spam, scams, fraud, misuse, unauthorised access, excessive messaging, sender-ID misuse and breaches of our terms; and

(m) responding to recipient, Customer, provider, regulator or law-enforcement enquiries, complaints, notices or requests.

5.8 The individual shall have the right to object at any time to the processing of their Personal Information for direct marketing purposes, which includes profiling to the extent that it is related to such direct marketing. If we receive such a request, we will stop the processing of Personal Information for direct marketing purposes immediately without charge or penalty.

5.9 There are some circumstances in which we must disclose an individual's information:

(a) Where we reasonably believe that an individual may be engaged in fraudulent, deceptive or unlawful activity that a governmental authority should be made aware of;

(b) As required by any law (including the Privacy Act); and/or

5.10 We will not disclose an individual's Personal Information to any entity outside of Australia that is in a jurisdiction that does not have a similar regime to the Australian Privacy Principles or an implemented and enforceable privacy policy similar to this Privacy Policy. We will take reasonable steps to ensure that any disclosure to an entity outside of Australia will not be made until that entity has agreed in writing with us to safeguard Personal Information as we do.

5.11 We may utilise third-party service providers to communicate with an individual and to store contact details about an individual. These service providers may be located outside of Australia.

5.11A To provide messaging features, we may disclose messaging information to third-party communication, telecommunications, workflow, notification and messaging providers who help us transmit, route, manage, secure, monitor and support messages.

These providers may process message content, recipient numbers, sender information, delivery information, preferences, suppression records and related technical records for the purpose of providing their services to us.

These providers currently include Twilio, Telnyx, Sinch MessageMedia and other communication, telecommunications, workflow, notification and messaging providers we use from time to time.

Some of these providers and their subprocessors may store or process Personal Information outside Australia, including in Australia, the United States and other countries listed by those providers in their subprocessors or data-processing materials. Where we disclose Personal Information to an overseas recipient, we take reasonable steps to ensure that the recipient handles the information consistently with this Privacy Policy and applicable privacy laws.

6 OPTING "IN" OR "OUT"

6.1 An individual may opt to not have us collect and/or process their Personal Information.This may prevent us from offering them some or all of our services and may terminate their access to some or all of the services they access with or through us.They will be aware of this when:

(a) Opt In. Where relevant, the individual will have the right to choose to have information collected and/or receive information from us (for clarity, consent must involve an unambiguous positive action to opt in); or

(b) Opt Out. Where relevant, the individual will have the right to choose to exclude himself or herself from some or all collection of information and/or receiving information from us.

6.2 If an individual believes that they have received information from us that they did not opt in or out to receive, they should contact us using the details as set out below.

6.3 Messaging preferences and opt-outs. Recipients may opt out of eligible non-critical project, workflow and broadcast messages using the unsubscribe option or preferences functionality made available through BuildPass.

Where a recipient submits a valid opt-out through BuildPass-provided functionality, we will record and apply that preference as soon as reasonably practicable and within any period required by applicable law.

BuildPass may apply messaging preferences and suppression records when a message is sent, when a recipient list is created, when a workflow is created or updated, or at another point in the messaging process depending on the functionality being used.

Opt-out and suppression information may not be reflected in Customer-facing screens immediately. A recipient may be excluded from a message after a User has selected or reviewed a proposed recipient list. In some cases, a User may need to update, review or recreate a workflow for the latest recipient preferences to be reflected.

An opt-out from non-critical messages does not necessarily prevent us or a Customer from sending:

(a) essential security messages, such as authentication, identity-verification, fraud-prevention, account-security or one-time-passcode messages; or

(b) emergency messages sent through the BuildPass Emergency Module,

where those messages are necessary and permitted by law.

SMS delivery is not guaranteed. A message may be delayed, blocked, filtered, suppressed or not delivered because of recipient preferences, invalid numbers, provider restrictions, carrier filtering, network conditions, device settings or other factors outside our control.

7 THE SAFETY & SECURITY OF PERSONAL INFORMATION

7.1 We may appoint a Data Protection Officer to oversee the management of this Privacy Policy and compliance with the Australian Privacy Principles, the Privacy Act and the GDPR.This officer may have other duties within our business and also be assisted by internal and external professionals and advisors.

7.2 We will take all reasonable precautions to protect an individual's Personal Information from unauthorised access.This includes appropriately securing our physical facilities and electronic networks.

7.3 Each individual that provides information to us via the internet or by post does so at their own risk.We cannot accept responsibility for misuse or loss of, or unauthorised access to, Personal Information where the security of information is not within our control.

7.4 We are not responsible for the privacy or security practices of any third party (including third parties that we are permitted to disclose an individual's Personal Information to in accordance with this policy or any applicable laws), unless otherwise required by the Privacy Act and the GDPR.The collection and use of an individual's information by such third parties may be subject to separate privacy and security policies.

7.5 If an individual suspects any misuse or loss of, or unauthorised access to, their Personal Information, they should let us know immediately.

7.6 We are not liable for any loss, damage or claim arising out of another person's use of the Personal Information where we were authorised to provide that person with the Personal Information.

7.7 Where there is a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, Personal Information, then:

(a) We will immediately establish the likelihood and severity of the resulting risk to wider rights and freedoms of natural persons;

(b) If we determine there is a risk from the security breach, then we will immediately notify the relevant supervisory authority and provide all relevant information on the particular breach, and by no later than 72 hours after having first become aware of the breach;

(c) If we determine there is a high risk from the security breach (a higher threshold than set for notifying supervisory authorities), we will immediately notify the affected individuals and provide all relevant information on the particular breach without undue delay.

7.8 We will document the facts relating to any security breach, its effects and the remedial action taken, and investigate the cause of the breach and how to prevent similar situations in the future.

8 HOW TO ACCESS, UPDATE AND/OR REMOVE INFORMATION

8.1 Subject to the Australian Privacy Principles and the GDPR, an individual has the right to request from us the Personal Information that we have about them, and we have an obligation to provide them with such information as soon as practicable, and by no later than 28 days of receiving the written request. The individual is free to retain and reuse their Personal Information for their own purposes. We may be required to transmit the Personal Information directly to another organisation if this is technically feasible.

8.2 If an individual cannot update their own information, we will correct any errors in the Personal Information we hold about an individual within 28 days of receiving written notice from them about those errors, or two months where the request for rectification is complex.

8.3 It is an individual's responsibility to provide us with accurate and truthful Personal Information. We cannot be liable for any information that is provided to us that is incorrect.

8.4 Where a request to access Personal Information is manifestly unfounded, excessive and/or repetitive, we may refuse to respond or charge an individual a reasonable fee for our costs incurred in meeting any of their requests to disclose the Personal Information we hold about them. Where we refuse to respond to a request, we will explain why to the individual, informing them of their right to complain to the supervisory authority and to a judicial remedy without undue delay and at the latest within 28 days.

8.5 We may be required to delete or remove all Personal Information we have on an individual upon request in the following circumstances:

(a) Where the Personal Information is no longer necessary in relation to the purpose for which it was originally collected and/or processed;

(b) When the individual withdraws consent;

(c) When the individual objects to the processing and there is no overriding legitimate interest for continuing the processing;

(d) The processing of the Personal Information was otherwise in breach of the GDPR;(e) The Personal Information has to be erased in order to comply with a legal obligation; and/or

(f) The Personal Information is in relation to a child.

8.6 We may refuse to delete or remove all Personal Information we have on an individual where the Personal Information was processed for the following reasons:

(a) To exercise the right of freedom of expression and information;

(b) To comply with a legal obligation for the performance of a public interest task or exercise of official authority

(d) Archiving purposes in the public interest, scientific research historical research or statistical purposes; or

(e) The exercise or defence of legal claims.

9 COMPLAINTS AND DISPUTES

9.1 If an individual has a complaint about our handling of their Personal Information, they should address their complaint in writing to the details below.

9.2 If we have a dispute regarding an individual's Personal Information, we both should first attempt to resolve the issue directly between us.

9.3 An individual shall have the right to seek a judicial remedy where he or she considers that his or her rights under the GDPR have been infringed as a result of the processing of his or her Personal Information in non-compliance with the GDPR. Any proceedings should be commenced in Victoria, Australia, where we are established.

9.4 If we become aware of any unauthorised access to an individual's Personal Information we will inform them at the earliest practical opportunity once we have established what was accessed and how it was accessed.

10 CONTACTING INDIVIDUALS

10.1 From time to time, we may send an individual important notices, such as changes to our terms, conditions and policies. Where such information is materially important to the individual's interaction with us, they may not opt out of receiving these communications.

11 CONTACTING US

11.1 All correspondence with regards to privacy should be addressed to:

The Privacy Office

BuildPass Pty Ltd

privacy@buildpass.com.au

You may contact the Data Protection Officer via email in the first instance.

12 ADDITIONS TO THIS POLICY

12.1 If we decide to change this Privacy Policy, we will post the changes on our webpage at https://www.buildpass.com.au/. Please refer back to this Privacy Policy to review any amendments.

12.2 We may do things in addition to what is stated in this Privacy Policy to comply with the Australian Privacy Principles and the GDPR, and nothing in this Privacy Policy shall deem us to have not complied with the Australian Privacy Principles and the GDPR.